How do I access my live classes?

Live class links and instructions are shared in your registered parent WhatsApp group 15 minutes before the scheduled time. You can also log in to your student portal dashboard to see your schedule.

What if we face sound or video issues during class?

Please check your internet connection and ensure Zoom has permission to access your microphone and camera. You can text our active class coordinator on WhatsApp for immediate support.

Help Desk

SkillNest Support Center

Troubleshoot active class coordinates, log-in dashboard errors, assignments, or billing.

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Guidance

Support Instructions

1. Getting Zoom Class Links

All live class invitations are posted in the registered WhatsApp Parent Group 15 minutes before starting. If you haven't received yours, please ping the coordinator or check your student dashboard.

2. Accessing Class Recordings

Recorded video playback links are updated inside our shared Google Drive folder within 24 hours of class completion. Links are pinned inside the parent group description.

3. Certificate Timelines

Distinction certificates are processed and emailed within 7 business days after completing the 6-week curriculum and final showcase submission.

Log Support Request

Have a persistent problem? Send details below to open a support ticket.

Parent Name *

Email Address *

WhatsApp / Phone Number *

Support Category *

Support Request Details *

FAQ

Support FAQ

Find answers to frequently logged issues.

🔧 What do we do if Zoom coordinates are invalid? +

Rarely, class IDs are refreshed due to updates. Check the pinned parent group message first. If it still fails, ping our coordinator on WhatsApp immediately.

🔧 How to request a batch reschedule? +

To switch your child's batch (e.g. from weekdays to weekends), send a request with your preferred Timing options via the Support form above, or WhatsApp us directly.

Other Support Options

Contact Hub Book Free Demo WhatsApp Support